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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service Revised, Update Edition
Contributor(s): The Disney Institute (Author)

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 ISBN: 1423145844     ISBN-13: 9781423145844
Publisher: Disney Editions
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Binding Type: Hardcover
Published: November 2011
Qty:

Click for more in this series: Disney Institute Book
Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
- Business & Economics | Industries - Hospitality, Travel & Tourism
- Business & Economics | Management - General
Dewey: 791.068
LCCN: 2011023545
Age Level: 0-22
Grade Level: PreK-17
Series: Disney Institute Book
Physical Information: 0.9" H x 6.1" W x 9.1" L (1.00 lbs) 224 pages
Features: Bibliography, Illustrated, Index, Price on Product
 
Descriptions, Reviews, Etc.
Publisher Description:
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
  • Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
  • One Little Spark Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
  • Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
  • Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti)
  • Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers)
  • Walt Disney: An American Original (By Bob Thomas)
  • Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith)
  • Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney Legend Dave Smith)
  • Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith)
  • My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White)
 
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