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Building a Successful Customer-Service Culture: A Guide for Library and Information Managers
Contributor(s): Melling, Maxine (Editor), Little, Joyce (Editor)

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ISBN: 1856044491     ISBN-13: 9781856044493
Publisher: Facet Publishing
OUR PRICE: $83.32  

Binding Type: Hardcover
Published: September 2002
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Language Arts & Disciplines | Library & Information Science - Administration & Management
- Business & Economics
Dewey: 025.5
LCCN: 2003386664
Physical Information: 0.7" H x 6.5" W x 9.5" L (1.10 lbs) 224 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
As libraries move into the 21st century, serving the customer has become a key aspect of quality management and the user-centred library. This edited collection is a management guide, taking a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.
 
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