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501 Ways to Roll Out the Red Carpet for Your Customers: Easy-To-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression
Contributor(s): Cutting, Donna (Author)

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 ISBN: 1632650231     ISBN-13: 9781632650238
Publisher: Career Press
Retail: $18.95OUR PRICE: $13.83  
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Binding Type: Paperback - See All Available Formats & Editions
Published: December 2015
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
- Business & Economics | Marketing - General
- Business & Economics | Management - General
Dewey: 658.812
LCCN: 2015037789
Physical Information: 0.6" H x 5.9" W x 8.9" L (0.80 lbs) 256 pages
Features: Illustrated, Index, Price on Product
 
Descriptions, Reviews, Etc.
Publisher Description:
It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to do so?

501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures.

501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to:

  • Make red-carpet service a first and lasting impression.
  • Get your team red-carpet ready.
  • Inspire positive word-of-mouth by delivering wow.
  • Handle service recovery with style.
  • Employ creative marketing ideas and social media savvy.

    Using the plethora of tips, tricks, and techniques in 501 Ways to Roll Out the Red Carpet for Your Customers, you don't have to reinvent the customer-service wheel--just roll out the red carpet

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    Contributor Bio(s): Cutting, Donna: - Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008). As a speaker and consultant she works with a wide variety of clients, including those in healthcare, senior living, entertainment, retail, financial services, pharmaceuticals, and others. Donna happily lives in Asheville, North Carolina, with her husband, Jim, and their two dogs, Moxie and Tonks.
     
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