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Difficult Conversations: How to Discuss What Matters Most
Contributor(s): Stone, Douglas (Author), Patton, Bruce (Author), Heen, Sheila (Author)

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ISBN: 0143118447     ISBN-13: 9780143118442
Publisher: Penguin Books
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Binding Type: Paperback - See All Available Formats & Editions
Published: November 2010
* Out of Print *
Additional Information
BISAC Categories:
- Psychology | Interpersonal Relations
Dewey: 158.2
Age Level: 18-UP
Grade Level: 13-UP
Physical Information: 0.7" H x 5" W x 7.6" L (0.55 lbs) 352 pages
Features: Illustrated, Price on Product, Price on Product - Canadian, Table of Contents
 
Descriptions, Reviews, Etc.
Publisher Description:
The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

 
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