Difficult Conversations: How to Discuss What Matters Most Contributor(s): Stone, Douglas (Author), Patton, Bruce (Author), Heen, Sheila (Author) |
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ISBN: 0143118447 ISBN-13: 9780143118442 Publisher: Penguin Books
WE WILL NOT BE UNDERSOLD! Click here for our low price guarantee Binding Type: Paperback - See All Available Formats & Editions Published: November 2010 * Out of Print * |
Additional Information |
BISAC Categories: - Psychology | Interpersonal Relations |
Dewey: 158.2 |
Age Level: 18-UP |
Grade Level: 13-UP |
Physical Information: 0.7" H x 5" W x 7.6" L (0.55 lbs) 352 pages |
Features: Illustrated, Price on Product, Price on Product - Canadian, Table of Contents |
Descriptions, Reviews, Etc. |
Publisher Description: The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving |
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