Hi Frank,
I wanted to thank you for your prompt response to my email. We have been out of school the past two days due to snow. As a result, I haven't been able to get the packing slip to pass the ISBN along yet. I will get it when we return (I would guess Monday).
Also, I wanted to tell you that your company has been the most reliable with the best service that we've ordered books from thus far. So, no worries about the missing one. I will get you the packing info as soon as possible.
Thank You, Leslie Y
Leslie Y
Terre Haute, IN |
Merry, merry Christmas and a very Happy New Year! I received the books and my students are thrilled. I can't thank you enough for your great customer service and caring attitude. I will be a frequent customer and I am spreading the word. Thanks again for making our holidays bright:-)
Kelly W
Downingtown, PA |
Hello Again~
Thank you for your prompt reply. I have received my order and am so THRILLED! The books all seem wonderful and arrived in mint condition. I am sure that my students will be thrilled to receive them!
Again, thank you for offering such great books and service!
Happy holidays and joy and peace to you~ I look forward to ordering with you again in the near future. :)
Gale H.
Gale H
Burlington,WI |
Dear Frank,
Thank you for the very quick reply. I did not expect to hear back from someone on a Sunday.
I noticed your quote from Emerson at the bottom of this message. If that is your motto, you are indeed living up to it!
Cecily T.
1st and 2nd Grade RTI
Cecily T.
Irvine, CA |
Frank,
Thanks for checking. That is a true indication of the pride you spoke of! One of your great customer service representatives called me immediately after my email and I placed the order at that time. I was able to edit my addresses so it appears to be working for me now! I will be a returning customer!
Thanks,
Doreen N.
Literacy Coach
Doreen N.
Milwaukee, WIS |
Dear Frank,
Thank you for the big box of books to jump-start our class library. My student’s thank you for the wonderful adventure they will enjoy while reading the books you donated.
BIG THANKS : )
Cindy C.
Cindy C.
Scottsdale, AZ |
I'm so impressed -- a real response! Thank you so much. The link you suggested was great. Love your website, easy to navigate. Anne S
Anne S
Maine |
I received them today! Thanks again! They are great! We will have some happy children tomorrow!
Kelly
United Way of Washington County
Hagerstown, MD
Kelly R.
Hagerstown, MD |
Dear Frank,
This is a fabulous resource. I will send the link to all the other music teachers in our school district. Your website is very easy to use. I easily found a pocket dictionary and have saved the site in favorites. My only concern is how to decide what to buy first. Thank you very much.
Keep a song in your heart,
Lyn M, NBCT Elementary Music Specialist
Lyn M.
Renton, Washington |
You and your company are the best!! Thank you. I'll be looking out for them and will let you know when they arrive.
Chris M.
Christine M.
Hinsdale, IL |
I am so happy with the books from Reading Warehouse. We can order so many more because of the great prices.
Best Regards,
Ms. Karen N.
Karen N
Florida |
First, allow me to apologize for taking so long to write this note of thanks. I have been in training and meeting for the last two weeks.
A million thanks go out to your company and Karla for taking the time to send Karla to Palm Beach Lakes High to help sort books into genres. Karla even told me if I need assistance during the summer or any other time to let her know and she will be glad to assist me. I, nor has any other reading coach, never ever heard of a book company coming to a school center to help sort books. I have put the word out that not only are you the best in price but number one in customer satisfaction.
I will continue to order from your company. I have passed the word to other teachers, coaches and media specialist.
Thank you again,
Gisele L.
Literacy Coach
Gisele L.
Palm Beach, FL |
Thanks so much, I'll see if the school wants it, if not I'll give it to the library. You've been so helpful and prompt in resolving this matter. I'll be sure to let my friends and colleagues know about your website. Thanks again
Danita W.
Danita W.
Florida |
Mr. Bowdoin,
Thank you so much for your quick response to my request! I will watch for the books in August.
I LOVE the Reading Warehouse and have purchased many books from you. I didn't know you existed until last year and since then I have been spreading the word to everyone I know. It is without a doubt the BEST place for teachers to buy reasonably priced books for their classrooms.
Thanks again for your help.
Maureen
Maureen R.
Palm Beach, FL |
To The Reading Warehouse, I wanted to thank you for quickly filling and delivering our book order.
William D G.
Principal
William D G.
East Haven, CT |
Thank you so much! You have such wonderful customer service. Every time another librarian asks me where is a good place to buy books I always say The Reading Warehouse.
Janet K
Janet K.
Dover, Arkansas. |
Frank,
Thanks so much for all you have done. Thanks for the free shipping. I will definitely use The Reading Warehouse for more book orders. Your prices are too good not to. Thanks again for all your help.
Meredith
Meredith M
Brandon, MS |
Thank you so much for your quick response. I did receive our fax. Excellent communication.
Antonette T
Antonette T
Schaumburg, IL |
Frank---
Thank you for looking into this. Dealing with your company has been very easy, I love how I can easily print an estimate to be turned in for purchase orders to be generated. In every time I have called and talked to your staff they have been very helpful and informative. Even the one time I called in the morning and called back later in the morning the person remembered me from the previous call. Thanks for the school friendly service you are providing.
Angela K.
Angela K
Kalamazoo, MI |
This is what I love about TRW instant service! Thanks look forward to talking with you on Monday.
Have a great Weekend.
Susan.
Susan G
S.C. |
I just want to thank whoever for sending me an email telling me about your great company.
I placed an order last Friday and was opening my box of books on Wednesday. Your prices are absolutely unbelievable. I love my books. A million thanks. I will share your site with my co-workers and friends.
Rita
Mrs. Rita F
IL |
Thanks so much! I actually got the order at school Friday. I appreciate all your help and look forward to doing business with you in the future.
Jane D.
S.C. |
Hello, Karla,
This is Jana Radtke, the owner of Primrose School of Cross Creek and Primrose School of Tampa Palms.
I forwarded a copy of your letter to Ms. Valentin (she is our Assistant Director at the Cross Creek School and is wonderful to work with).
I just wanted to let you know that I found your site, and was thrilled, and place the $900+ order for the Primrose School of Tampa Palms. I passed your website information along to all Primrose Schools in Florida.
Your service has been wonderful so far - we received the books in "record time".
Thank YOU!
Jana Radtke
Jana R.
Florida |
Hi Lauren,
You have been very attentive to my order.
I totally enjoyed all the books you sent. In fact one of the books, my granddaughter will like when she gets a little bit older. Thanks for taking care of everything for me, and following through so well!
Whenever I send in another order, you are the person I would want to deal with.
Thanks again for all your help. You take care of your customers well!!!! Hats off to you!
Thanks again,
Bonnie O
Bonnie O.
Michigan |
What great service! You are awesome!!! Thank you for being so helpful,kind and efficient.
Have a great holiday and good health and happiness to you for the new year!!
Sincerely,
Ali K
Ali K
New York |
Mr. Bowdoin,
Thank you for your email. The book arrived as ordered and very fast. Thank you for your wonderful service. I have recommended your site to all the teachers at our school.
In Christ,
Sister Alexandra, O.P.
Sister Alexandra
Tenn |
Frank,
I received the shipment 2 days ago and the books look great. Thank you so much for taking care of this in such a timely manner. I am very impressed with your customer service, dealing with a human being and not a generic computer message has been extraordinary! Thanks again for taking the time to follow-up.
Amber P
Amber P
Utah |
Thanks so much for the prompt and personal reply! I don't mind the backorder at all.....it's supposedly Christmas music, so we're not quite there yet. I just wanted to make sure that it hadn't fallen through the cracks.
Thanks again, and I'll look forward to receiving these items when they are available.
Meridith M
Meridith M
Indiana |
Thank you for your speedy response. I love the free shipping.
Renita M
Library Media Specialist.
Renita M.
Minn |
Dear Frank,
Thank you for replying so promptly. I appreciate your taking care of this so
quickly and pleasantly. I will be recommending the Reading Warehouse to all
the teachers at my school as well as my friends.
Thank you again.
Mary Ann W.
Mary Ann W.
Colorado |
The following was posted on a Homeschooling Site in the State of Pennsylvania.
The Reading Warehouse is a HUGE online bookstore that is exceptionally well-organized, with clear categories and sub-categories, and many ways to search for titles and authors and topics of interest. Many homeschoolers really appreciate their regular 30% discount on most books, and their shipping fees are very reasonable. This site does NOT carry any textbooks, but is filled with books for children and adults on all topics that will round out your homeschooling curriculum with 'real books'. And a company representative let me know that they carefully screen out any 'x-rated' titles, so you can feel comfortable searching on the site. A wide range of books on religious topics are on the site, including hundred and hundreds of books from the Christian and Jewish traditions. Lots for everyone!
Susan Richman-- Editor, PA Homeschoolers
Susan Richman
PA Homeschoolers |
The Power of Bulk Buying
What was I thinking, buying copies of my book from my publisher?! If I order them from the Reading Warehouse, I can get 'em for $0.75 cheaper!
Thanks,
Zachariah Wells
Author: Zachariah Wells
Vancouver B.C. Canada |
Hi Karla,
I am excited to find your website. I am an avid reader and love having books in my classroom for my students. You have a wonderful collection of books at a wonderful price. I have and will share your site with others. I look forward to ordering more books in the future.
Julie W.
Julie W
Florida Teacher |
I received my shipment of books. Thanks so much for all the extra goodies. My five year old really enjoyed the Stuart Little book. The pencils will make great prizes for my reading book club. It is nice to order from a company where I am treated so nicely.
Shanna M
Reading Coach Grades 4-6
Shanna M
S.C. |
Thanks for the QUICK responses from you and your webmaster. I appreciate your answer. I forwarded your site to our librarian and will forward to our resource teachers. I will be purchasing some items when I start shopping with my discretionary funds.
Thanks again.
Clinton S.
Clinton S
Tenn |
Thank You so much for your reply. I loved all the books. Can't believe how fast I received them. Patricia E
Patricia E.
Arkansas |
Hi-
Thank you for letting me know what happened and taking care of the situation. I really appreciate it and look forward to shopping with you again!
Vivian M
Vivian M
Florida |
Thank you for the awesome packing job! Our books arrived and we were able to easily check them in and ship them out to schools. We really appreciate your efforts to clearly label everything and, to the extent possible, to pack class sets together.
Thanks again for your help!
Kind regards,
Jennifer
Jennifer K
Florida |
Dear Frank,
Just a note to let you know how much I appreciate your
help. My book order arrived and I am so pleased with my
books. Thanks for making the free shipping available and
thanks for taking time to answer my questions. Rest
assured that Reading Warehouse will be my pick for
ordering books online. Thanks again for all your help.
Sincerely,
Doneen
Doneen
Utah |
The Reading Warehouse is a great boon to money strapped teachers trying to build a classroom library. Thank you so much for your courtesy and attention.
Thanks for the extra mouse pads and books!! They are great!! I just made a personal order of some of the books that were included in the New Voices! Thanks for throwing that in!
Joe R.
Joe R
S.C. |
Wow...thanks for the prompt and generous response. I will keep The Reading Warehouse in mind as I will be teaching more nursing courses in the future. I also appreciate your efforts regarding the misleading information in advertising the Mosby DVD.
Have a fun 4th of July!
Sincerely,
Katie S.
Katie S
Chicago |
Thank you Frank. I appreciate your responding back.
Thank you also for the extra books. It was not necessary although I must say I look forward to receiving all my books.
Any teacher loves getting books for their class.
I will have another order to send soon.
Thanks for the follow up.
That is good customer service, well appreciated.
Cindy
Cindy
Arizona |
Good afternoon,
Thank you so much for getting back to me. It is nice to hear from a real person when contacting a company about a concern.
I am afraid that I will need the book sooner than it will come in. I will need to go to the University store and purchase it tomorrow before class.
Thank you for explaining the situation to me.
Again, I love this company, and now I love the customer service aspect of it also.
Thanks
Heather G
Heather G
Florida |
Hi,
Wow....it is cool to know that a suggestion made to your company is taken
seriously! My friend who recommended your company called me to say that
she ordered on Monday last week and received a COMPLETE shipment on
Thursday....and all the books were in perfect condition. Thanks for
providing such great service.
Tara
Tara
Charlotte High School Florida. |
Hello, there!
I just ordered 105 copies of Maniac Magee by Jerry Spinelli. Now I'm wondering if you have all those copies in stock? I'm hoping to receive the order by Wednesday, March 26th. Please let me know if this is possible!
Your website was great, by the way.
Patti M
Patti M, Education Director
Fort Lauderdale Children's Theatre
Hey Patti
Let me get this straight we are suppose to actually carry the books we advertise and you want them quickly, that is your question?
Just kidding we actually love these type calls and emails as we normally make everyone happy and in this case I hope we will have done the same. We actually have thousands in stock and your order should be to you by Monday. Maybe even this Friday if you have been real nice to your UPS driver :-)
We love taking care of our customers and it made my day to see that you liked our site. If I can ever help or you just need someone to give you a hard time please call or email anytime.
Thanks,
Frank Bowdoin
Director Of Sales
Hey, Frank -
Wow! Now, that's customer service! With replies like that, you can be sure I will always shop reading warehouse first. Especially when I need someone to give me a hard time!
Best-
Patti
Note: Patti got all 105 books in two shipping days.
Patti M
Fort Lauderdale, Florida |
Hey Frank,
Thank you again for your assistance and congeniality!
I have forwarded your web address to everyone in my address book! (Probably fifty-some folks)
Good old-fashioned service is a precious commodity, and I had to share that with my family and friends.
One of them already wrote back saying I saved her a stressful trip to Barnes and Noble... she has 3 little kids.
Another lives in the way mountains, so she was elated.
Sincerely,
Your newest devoted customer,
Jean M
Jean M
Pennsylvania |
Hello There,
Thank you for you help and attention. Friday will work for me so everything is fine and on schedule. Again thanks for the help.
Brandon
Brandon W
Indiana |
Dr Mr. Bowdoin & Baker,
On behalf of the teachers of Berkeley County, I would like to thank you for your participation in the 2008 Instructional Fair. Your presence helped to make the Instructional Fair a complete success. We have heard many positive comments about your company, your display and your professionalism.
Again thank you for sharing your company and products with us. We hope to see again at the next Instructional Fair in 2010.
Sincerely,
Lynn Miles
Lynn Miles
Berkeley Cty School District S.C. |
Frank,
You're a gentleman! Thank you so much for walking me through this first order. I wasn't lying when I said I'll shop with you forever!
Carol
Carol C
Goose Creek High School S.C. |
Hello There,
Thanks for letting me know about the shipping and helping out on this. Frankly, we tried to get the copies of the book from the other web-based book distributors...in addition to not having the books in stock somewhere, which you guys did have, it is also nice to be able to deal with people who can help you out. Just getting a phone number for amazon.com is an ordeal. I really appreciate the service you guys are providing.
Gerard
Gerard G
California |
Frank,
Thank you so much for your amazing customer service! I will certainly tell everyone I know where to find the best prices on books!
Thanks again!!
Melissa H
Angola High School
Melissa H
Angola High School |
Dear Frank,
Thanks so much for all your effort. You have definitely gone above and beyond for us. I will contact the publisher and see what rate they will charge us and if it is too expensive, we will come up with a plan B. I appreciate the heads up as quickly as you could so that we could be prepared. I will definitely recommend your company to others, though. You are great!
Janet A
NewLife Community Church Ohio |
I can’t believe that I received my order today! What fabulous service and great product. Please email an invoice so that I can get this paid in a timely fashion. Thanks so much! We look forward to placing our next order soon.
Yvonne S
West Maple Elementary, Michigan |
Hello Frank,
Thanks for the speed of delivery. I adore doing business with you and The Reading Warehouse.
Tracy C
Cathedral Academy-Grade 4, SC |
If only every company’s customer service was as prompt and courteous as you, it would be a wonderful thing. You don’t know how much I appreciate your taking time to notify me about the order and then give an update. It restores my faith in retail. I feel your frustration with the publisher and know you’ve done everything you could to expedite the order. Whenever you get it and send it will be fine. Thanks again for you attention to the matter.
We have much to be thankful for and appreciate this special day to thank God for His blessings.
Margaret C |
Thank you very much!
I really appreciate this kind of customer support. It's SO rare these days. I will definitely use your company again!
Cal P |
Hello Educators,
I recently began working with a company, “The Reading Warehouse”, that I wanted to share with all of you. As you know, I order a LOT of books over the course of a year with all of my workshops and they are by far the easiest, most reliable and most economical choice I have ever used for any of my workshops. They offer excellent discounts, and great personal customer service which is important for ordering large-scale book order numbers for workshops and setting up our governmental/ non-profit accounts. Their prices are very competitive and although you have to pay shipping, their prices were still lower on all of my titles than I could have received anywhere. They bent over backwards to find the weird nature titles from the smaller publishers that we all use like “Dawn Publishing” and they had all my books to me within a couple of days. They let you email them your order and they check for extra publisher or shipping discounts they can find for you. Set up specifically for educators, they tailor their business to accept purchase orders, etc. and offer a great online store but I must admit I have called their 1-866 phone number more often than email and worked with them directly over the phone- ask for Frank, he is now a nature center supply wizard. You must check them out at www.thereadingwarehouse.com. Their website even offers lesson plans for some of my great nature book favorites even like this new favorite from The Reading Warehouse:
Little Skink’s Tail by Janet Halfmann
Ages Prek-3rd
EE Stage: Appreciation; Early Exploration
One of the most scientifically accurate children’s fiction I have found and the only account of skink natural history I have ever found combined with a charming story of how Little skink loses his tail (as we all know truly happens) when attacked by a crow. He then wonders through the forest and studies the tails of other forest creatures while examining what special adaptations and features each tail offers to defend or assist that creature (Owl silent feathers; skunk smell; etc.). Soon he realizes his own tail has regenerated (as truly happens- I LOVE this book) and he is happy to be himself again. A must have title for all of our Herp programs! This book just came out on August 10th – go order your copy from The Reading Warehouse - you will love them.
Sarah Livesay
President, Environmental Education Association of Illinois |
The Reading Warehouse (www.thereadingwarehouse.com) is your answer. The question is: Where is a great site to find books quickly and inexpensively?
--Looking for graduation presents for any age person?
--Looking for the titles on that pesky summer reading list?
--Looking for ideas?
--Looking for books by grade or Lexile level?
This is the place.
Not all book Web sites are created equal. The Reading Warehouse has several features that set it apart. With 6 million titles, 10 million by the end of summer, you are highly likely to find what you want. If a publisher happens to be out of a book, Reading Warehouse will tell you that rather than automatically put your request on back-order. Also, if you don't like to type your credit card number online, you can place your order and then phone in your method of payment.
Prices are 30 percent (or more) off every day. Time-honored (or excoriated, depending on your point of view) titles such as "To Kill a Mockingbird" ($4.82) and "Animal Farm" ($5.49) are right there at the mouse click.
For parents who wish they'd never heard of Accelerated Reading levels and Lexile levels, this site eliminates those headaches by automatically translating the levels into titles. This site speaks the language of schools. You can even search for books by Accelerated Reading levels, Accelerated Reading quiz numbers and Lexile levels. You also can search by the usual keyword, author, title and subject.
For those of you who are anticipating August, school supplies also are available.
"Reading Rewards" is the Reading Warehouse program that gives 1 percent of purchases back to participating schools and nonprofit organizations. Spread the word. This could be a no-sweat fundraiser for your school.
Expect to be impressed. And expect grandparents to be jealous that the Reading Warehouse wasn't around when they were chasing down summer reading.
Fran Hawk
Charleston Post & Courier Newspaper |
