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When it comes to motivating people to higher standards of performance, nothing--not even money--works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of The Leadership Challenge delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, Encouraging the Heart is your guide to mastering one of the most important elements of exemplary leadership.

"Beyond the terrific stories and examples, Encouraging the Heart is a wonderful tool for creating a workforce that cares. In today's economy of job-hopping and nanosecond loyalty, can anything be more valuable?"
--Patrick Lencioni, author, The Five Dysfunctions of a Team, and president, The Table Group

"Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy-to-read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement. It's a wonderful mix of research findings and practical observations drawn from the authors' extensive experience with leaders."
--William C. Byham, Ph.D., president and CEO, Development Dimensions International

Click for more in this series: Jossey-Bass Business & Management