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Difficult Conversations: How to Discuss What Matters Most 10 ANV UPD Edition
Contributor(s): Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger (Foreward By)

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ISBN: 0143118447     ISBN-13: 9780143118442
Publisher: Penguin Group USA
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Binding Type: Paperback - See All Available Formats & Editions
Published: November 2010

Annotation: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Additional Information
Library of Congress Subjects:
Interpersonal communication.
Interpersonal communication; Case studies.
BISAC Categories:
- Psychology | Interpersonal Relations
- Language Arts & Disciplines | Communication
Dewey: 158.2
LCCN: oc2010081583
Academic/Grade Level: General Adult
Book type: Non-Fiction
Physical Information: 7.50" H x 5.00" W x 0.75" (0.55 lbs) 315 pages
Descriptions, Reviews, Etc.

Contributor Bio(s): IV>Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

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